Dear Editor,
In the January 3 2020 edition of the Stabroek News, I wrote a letter complaining about GTT’s poor data service in the North Rupununi. Suffice to say GTT did not have the common courtesy to respond to the issues raised in that letter.
In late September 2020 and just days before its monopoly on the telecommunications sector ended, GTT finally upgraded its data service in the North Rupununi. While still not on par with the data service being provided in Georgetown, the upgrade was still far better than the service previously provided.
Quite disappointingly however this “upgrade” lasted a mere few weeks. GTT has since gone back to its bad old ways. Daily network interruptions have become the norm. The data service fluctuates on and off with increasing frequency. To add insult to injury, the data service has once again become snail like and trying to send a WhatsApp message or access a website is an exercise in futility and frustration.
Not surprisingly, GTT has neither the decorum expected of a big company nor the relevant customer service skills to at least inform its North Rupununi customers via text message or some other appropriate medium the reason or reasons for the poor quality of service currently being rendered and if at some point the service will be improved. Instead GTT continues to charge exorbitant rates for its data service.
I am firmly of the opinion that the government through the relevant regulatory agency should do more to ensure that companies such as GTT that make mega profits annually provide an equal standard of service to its customers all across Guyana.
I do hope that I am at least afforded a response by GTT this time.
Yours faithfully,
S. Fredericks
