The Guyana Civil Aviation Authority (GCAA) met virtually with the Chief Executive Officer and team from Eastern Airlines yesterday to address the disruption in its service which resulted in extensive delays in flights over the weekend and the carrier has pledged improvements.
A statement yesterday from the GCAA said that the disruption affected hundreds of passengers in Guyana and New York.
Recognising the frustration felt by passengers, the statement said that Eastern Airlines has committed to improving communications with passengers.
The statement said that the Airline will soon be introducing new services to the public which will include:
An upgrade to its website with the integration of a flight tracking service and a link on the website’s homepage to provide real-time information on flights and their locations.
The integration of a Departure Control System which will provide information on flight disruptions. This new system will also advise passengers of changes and disruptions to flight schedules via Short Messaging Service (SMS), WhatsApp, email and other forms of communications.
Improved data collection methods from passengers through travel agents.
Passengers over the weekend suffered a 14-hour delay due to one of the airline’s aircraft developing mechanical issues and the expiration of the maximum amount of hours for the flight crew.
Stabroek News understands that over 100 passengers were scheduled to fly on Saturday morning but after the aircraft developed mechanical issues with its engine it was grounded.
