Dear Editor,
Today, Friday Feb 26, 2021, I went to NIS Brickdam. Objec-tive: To collect my NIS Pension vouchers for this new period. Nope I ain’t get. About three months ago a priest signed my life certificate and I submitted with my phone number, email address etc., in the box. So today why not?
A very pleasant operative, after a very long waiting process in the sitting line, publicly calls and informs me that there is a query on my submitted form. Obviously I ask why nobody telephoned or emailed me weeks ago. Consternation and apologies. So since I wasted several hours I thought of getting me glasses voucher. Again after a long wait a very pleasant customer service person treats.
Would you believe that in spite of several updates, my registered original (1969) residential address is still my present address in their database? I also queried the seven day (including weekend) maximum validity period to get glasses from external agencies. No reason. We go through these impediments daily and do not know where to get redress. Long go we called “Action Line” and, at least heard something.
Now we write emails and do not get an acknowledgement. In fact we really don’t know if the mail was received since the Registry Supervisor seems not to exist. And in the meantime our parliamentary representatives cussing out…the good life?
Sincerely,
L. A. Camacho