For the past two months, Total Logistics Solution, owned by Charmaine Alleyne, has been managing logistics for corporations and entrepreneurs as well as providing immigration services, document preparation and filing needs. However, the service that has caught the attention of many people is its unique wait-in-line option.
The concept for the wait-in-line service was arrived at after one of the company’s employees had to wait a long time in line to file a client’s compliance documents at the Guyana Revenue Authority (GRA). While there, the employee realized others in line were complaining about the lengthy waiting process. She and a few others, who could not wait any longer, were forced to leave. The employee noted that with many local services not being provided online or some people not being tech savvy enough for those services offered online, many have to join queues and wait for lengthy periods, spending precious time when they could have been handling other important matters. She shared this with her colleagues who agreed it might be a great service to offer. Since the wait-in-line service was added, the company has seen a number of clients make use of it, some have requested it for the long lines at the GRA, the cental passport office and banks.