Dear Editor,
Permit to use this medium to compliment those responsible for the excellent service I received from the NIS earlier today. First, some background. As a recipient of an NIS pension, currently living in Barbados, before these dreadful COVID times I used to submit my life certificate, either in person on one of my frequent visits home, or by mail from Barbados. Now, with the rise of COVID and the demise of LIAT, travel to Guyana is problematic and the Barbados Postal Service has suspended processing of mail to Guyana. Anti-cipating that my only option was to use a courier service, which would set me back at least BDS$50, I checked the NIS website, discovered to my delight that I could speak to a live person via WhatsApp, and was ecstatic to be informed that the whole process of submitting my life certificate could in fact be done via WhatsApp. The Customer Service Agent was superb. Courteous, clear and professional, she explained the procedure and acknowledged receipt of all the documents submitted electronically. The entire process took less than three minutes. When I indicated to her that I was going to write this letter and wished to acknowledge her by name she politely demurred, stating, in effect, that she was a member of a team and that any of her fellow agents would have provided the same excellent service. I trust that she is correct and fervently hope that this quality of customer service spreads throughout the NIS and beyond.
Sincerely,
Nick Harewood PhD
