Dear Editor,
On July 16th, 2021, in utter frustration, I penned a letter regarding GTT’s extortive policy of only giving customers one hour to roll over their fully paid 3 day data plan into a new plan or lose their data. On July 25th, Damian Blackburn, GTT CEO, responded to my complaint by stating his company was “listening carefully to our customers’ needs, acting on them where we need to improve. I can confirm that by August 16th (no year given. Intentional?), we will be implementing a product change that will give customers a 24hr notice rather than 1 hour for data expiration.” Yesterday, August 31st, I received the usual data expiration message giving me 60 minutes to activate a new plan. Was the GTT CEO pulling wool over our eyes with his promise of a change by August 16th?
Sincerely,
M. Abraham
