President says banks ‘hopeless’ in customer care

President Irfaan Ali speaking at the dinner

President Irfaan Ali on Thursday slammed banks here as being hopeless in customer care and called on them to fix the “unnecessary burden on people”.

Addressing the Private Sector Commission’s (PSC) Christmas dinner at Duke Lodge, the President said: “The bankers are innovating more and more ways to make transitions to the bank hard…it is absolute nonsense, it is not in any international requirement for a man to withdraw $25,000 and fill up a whole load of forms…so how are we even going to get to e-transaction.”