Thank you GTT for responding quickly and effectively

Dear Editor,

Thank you for publishing my complaint on Friday Sept 9, 2022. GTT responded the same day. By today, Monday Sept 12, everything was fixed: I opted to retain my land line and recovered it; my fibre line was recovered with the original number; and I recovered the 9 GB data I lost. I must thank GTT for responding quickly and effectively. No technician had to visit me. I am a long-time customer of GTT and plan to remain so, so I suggest a way be provided for the resolution of problems without recourse to writing to the newspapers when the case number system fails.

Sincerely,

Alfred Bhulai