Dear Editor,
I am continuing to await my refund from Caribbean Airlines Limited (CAL) for a ticket booked for July 17th 2020 but which was cancelled because of COVID-19. Despite numerous promises CAL is still to make the refund.
My last correspondence from them, see below, was on April 29th, 2022 and they promised a response in 48 hours. It has been six months and there has still been no reply.
“Thank you for contacting us, your email has been acknowledged and will be reviewed. You will be contacted with an update in 48 hours, when you will be guided on what happens next.
Your business is very important to us, therefore should you require urgent assistance, you may contact us by calling one of the telephone numbers listed below.
Your unique query ID is 1102895
Regards,
The Reservations team”
I am hoping that I can get a refund or travel credit from CAL before the end of this year.
Sincerely,
Rajiv R
Ticket #: BW/ETKT 106 241 477 6409.
Booking reference#: 07QZ73