I am still waiting on NIS to respond to my claim for medical benefit

Dear Editor,

The National Insurance Scheme received my claim for medical benefit on August 2, 2022, some three months ago. The NIS Receiving Clerk issued me a signed acknowledgement form but until now I have not received a response from the NIS. I wrote my contact mobile number and highlighted it on the front page of my medical benefit claim form. 

The NIS has been processing similar claims to my benefit for over a decade, without a hitch.  However, the processing of these claims has become increasingly lousy. Meantime, I made several calls to the relevant department according to the NIS website, but either the ‘user busy’ notice came up on my phone or the calls were unanswered. 

In addition, I sent an e-mail addressed to the NIS Customer Relations Manager Thursday afternoon regarding the non-response to my medical benefit claim.  Although we are in a digital age, I am yet to be afforded the courtesy of a response. A team management upgrade at NIS is long overdue.

Sincerely,

Lloyd Conway