Dear Editor,
On Sunday November 6, 2022, I received a telephone call from a National Insurance Scheme staffer, on behalf of the NIS General Manager, with regard to my letter in Stabroek News last Saturday, under the headline: ‘’I am still waiting on NIS to respond to my claim for medical benefit”.
The young lady apologized for the delay and invited me to the NIS Head Office on Monday to have my matter resolved. In turn, I expressed my appreciation to her and the NIS General Manager for the prompt and positive response. I am glad to note that when I went to the Head Office the matter was resolved expeditiously.
Meanwhile, I respectfully urge the NIS to reengineer its processes to benefit the countless others who may feel they are in “The Twelfth of Never” queue.
Sincerely,
Lloyd Conway
