Dear Editor,
On advice, this nonagenarian enquired from GWI’s Customer Service about eligibility for a reported ‘allowance’ on their monthly bill. In acknowledgement the responder advised that I attend the Vlissengen Road office to have the matter addressed. This was on assumption that the caller was mobile. Quite the opposite — a situation compounded by the absence of any immediate family who can help. Is it possible for a GWI representative to visit this isolated consumer at 330 Sachibazaar Street? Could not the meter reader be authorised to verify the information needed?
Sincerely,
(Name Withheld)
