Dear Editor,
I had the unfortunate experience of having to take an Inter-Caribbean Airlines flight from Timehri on Sunday, August 13, out of absolute professional necessity. Flight delays for hours (supposed email sent to customers), rude front-line “ambassadors” and supervisors, and all-around awful experience customers paying for over-priced flights should not endure. I recalled that the Government of Guyana woke up from their slumber and asked Inter-Caribbean Airlines to explain the poor service.
I googled to see if I could find an update and only noticed a tone-deaf response from its CEO asking for patience, defending delays by stating that all airlines have delays and telling us to check the website and “customer service channels” so we can be informed of delays. Not one iota of apology for the inconvenience and additional expenses to customers. Did our government accept this arrogant response? Long-suffering customers of this airline and citizens would like to know.
Sincerely,
(Name and Address Provided)
