The Competition and Consumer Affairs Commission (CCAC) recently launched a “Motor Vehicle Buying Guide” to assist consumers in making the best decisions when considering the purchase of motor vehicles.
The guide can be accessed via the Commission’s website, ccac.gov.gy, under the Resources tab.
It said in a release that this is another effort by it to provide helpful information to consumers based on its analysis of the number and value of complaints received about the auto industry.
For 2023 to date, 431 complaints were received to the value of $409,204,942, and of this total, 109 were received for the auto industry to the value of $256,270,937.
Some of the areas the guide covers are steps to take before shopping for a motor vehicle, the development of a financial plan, the supplier’s compliance with the Consumer Affairs Act, online reviews of the supplier, tips when purchasing a reconditioned vehicle, essential tips when purchasing a motor vehicle from a dealer outside of Guyana, vehicle warranty and a brief overview of the Hire Purchase Act.
The CCAC encourages consumers to seek redress through the Commission when there are issues of perceived conflict with auto dealers. Complaints can be filed via the website ccac.gov.gy.
In terms of purchasing a vehicle from abroad, the guide says in part: “Check the motor vehicle importation regulations. This information is available on the Guyana Revenue Authority website, or you can contact the Guyana Revenue Authority for additional information.
“Research the dealership, company or website you intend to purchase the motor vehicle from. When purchasing a motor vehicle online, purchasing from a reputable supplier is imperative. This means it is a good idea to research the dealership and get an opinion of what they are like. The Internet offers an information-rich environment.
“This provides a means to overcome information asymmetry, for instance, by enabling consumers to share quality information through social networks so that consumers can access information from the experiences of other consumers.
“Website reviews and enquiring from your local bank about the dealer. These methods can be employed to gauge a supplier’s authenticity, customer service and after-sales service, which would enhance consumer confidence.
“Search for the motor vehicle you intend to purchase. You can filter your search by your desired motor vehicle make, model, year, mileage, exterior colour, right or left-hand drive, fuel type, engine capacity and, notably, your price range. Remember to be attentive to the cost, insurance and freight (CIF) price since this reflects the final amount you would pay for the motor vehicle.
“You have identified the motor vehicle you are going to purchase, and you have checked the photos the supplier sent you. Inquire about the motor vehicle grade and get a vehicle history report. The vehicle history report provides information on accident history, title history, previous owners, mileage, service history, recalls and other damage”.
