By Antonio Dey
The government is looking at establishing a customer service hotline for citizens who receive poor service at healthcare institutions and would like to file complaints. President Irfaan Ali made this disclosure yesterday during an engagement with healthcare professionals at the Arthur Chung Conference Centre, Liliendaal, Greater Georgetown.
“We are working on establishing a customer response mechanism. One of the things we’re thinking about is to have a call centre approach, where if our citizens go to a health clinic, or a hospital and they’re dissatisfied with the service then that citizen can easily… make a complaint, so that we can have a more professional treatment system more responsive to the needs of people,” he said.