The Georgetown Public Hospital on Wednesday said that all of the medical protocols were followed in the case of Samantha Thomas who sought treatment at the institution and later complained about her treatment.
Recent social media posts sparked a contentious debate surrounding the treatment of the 21-year-old patient. The family of the woman expressed frustration and anguish over perceived neglect and mistreatment during a medical emergency. Thomas’ account on Facebook alleged racial discrimination and inadequate medical care.
In one post, a family member said urgent medical needs were met with delays and dismissive attitudes. Thomas described instances where requests for essential procedures, like an emergency ultrasound, were reportedly deferred. Family members also highlighted distressing encounters with hospital staff, accusing them of racial bias and insensitivity.
“So much wickedness, hatred, and neglect in this country,” lamented the family member. They recounted a desperate plea for assistance at the hospital, only to face what they described as systemic barriers and discriminatory treatment based on race and socio-economic status.
In response to these allegations, the administration of the GPHC said at a press conference on Wednesday that it conducted an internal investigation to address the claims. According to their findings, the patient initially presented at the Medical Outpatient Department on June 4th, 2024, with symptoms indicating a significant medical issue. Following assessment, she was referred to the Accident & Emergency Department (A&E), where she underwent comprehensive evaluation, laboratory tests, and appropriate treatment, including antibiotics and pain relief.
Contrary to the family’s assertions, the GPHC clarified that the patient was provided with necessary medical interventions based on her condition. The hospital maintained that the patient was informed about her treatment plan and discharged from the A&E with instructions for follow-up care at the Obstetrics & Gynaecology Clinic, including an ultrasound scheduled for July 5th, 2024, which was deemed non-urgent by the attending physician.
Addressing the specific claim about receiving only Panadol, the GPHC emphasized that appropriate medical protocols were followed, and the patient’s health status was continually monitored. Efforts were reportedly made by the patient’s family to expedite the ultrasound process, including seeking external assistance, which eventually led to the procedure being conducted on June 5th, 2024.
In response to the family’s subsequent allegations of racial profiling and discrimination, the GPHC denied these accusations, asserting their commitment to professionalism and equitable patient care. The hospital encouraged the family to file an official complaint through their established HELP DESK to address any grievances formally.
