-around 400 jobs could be lost
Just some three-plus years after establishing its large customer call centre in Guyana, Jamaica-based itel has announced plans to close its operations in the country, leaving hundreds facing unemployment in what will be a blow to the government which has been seeking to expand the sector.
In 2021, itel, a customer experience provider led by Founding Chairman and CEO, Yoni Epstein, and headquartered in Montego Bay, Jamaica, revealed its acquisition of Emerge BPO, a business process outsourcing company here. While Epstein’s itel is winding up here it is expanding in Jamaica.
In an internal message to its staff yesterday, the company said that the decision followed extensive analysis and discussions among its leadership. The closure will result in more than 400 workers losing their jobs.
