Workers at the itel CX call centre in Guyana, which officially closed on November 30, 2024, have received their promised severance pay, according to multiple sources.
The Jamaica-based company announced its decision to cease operations in Guyana earlier this year, just over three years after establishing its call centre in the country. The closure affected more than 400 workers.
In an internal message to staff, the company explained that the decision was the result of extensive analysis and discussions. Despite significant investments, itel’s management said its Guyana operations were no longer sustainable. The rising costs of doing business, including challenges in finding and retaining qualified candidates, were cited as key factors.
