Dear Editor,
Last year I made several complaints to GTT about problems with my phone and poor internet service where I live in Agriculture Road. The first problem I had was with my phone that works on and off. Sometimes I will call and won’t hear the person on the other end of the line and when a person calls I won’t hear them.
When their technicians came the first thing they told me was the phone is not good. I purchased a new phone from them for $4,600. That service used to be free. I told their technicians it’s a line problem from the post and not the phone.
They left, a few days after I called them again. They came back after ten days. They tried to rewire a box on the house but could not solve the problem. They went away and came again about three weeks after and decided to rewire my house. I then purchased another phone for my downstairs because we have a two-way phone system. The phone worked but I discovered I am encountering the same ‘’on and off problem’’ and the internet service they provide cannot cost a thousand dollars. I am not the only customer living here with phone and internet problems. Most times the internet is connected but it’s not working.
I decided to visit the back of the road going down to NAREI’s stock farm opposite Komal Scheme. To my amazement all the GTT phone lines from the fat black cables to the fine black service lines were virtually touching the ground. They are connected to a makeshift broken GPL post strapped to another post. Editor, these lines are literally touching the ground connected from a GPL post and can pose a danger to the public and kids.
What infuriates me is GTT workers are going down to the back of this road actually every week. I wonder if they are blind. All they have to do is plant three posts and run these wires at the top of them, a job that would only take 3-4 hours but they turn a blind eye to it and we the customers have to pay phone bills and internet bills for a service we are not having. This is Agriculture Road. Cows, horses, sheep, goats and trucks traverse where those lines are on the ground. They burst these lines all the time and GTT technicians are into this road weekly but cannot fix this basic problem.
I also note with interest that many GPL posts are extremely rotten and twisted. I am calling on the CEO of GTT to come into Agriculture Road to see the incompetent work his technicians are doing. GPL also needs to come and remove their tangled up lines on their posts.
Since last year the 17th February I applied for the BLAZE internet service. It’s almost a year now and I do not have the service. These lines were run long before other villages and we have been left behind for this service here in Agriculture Road. I wrote before and I will mention it again the half educated have risen to power after 50 years of Independence and we still have daily blackouts, poor phone and internet service and dirty unreliable drinking water just a few hours a day. Guyana really needs a change; even God himself will run from Guyana.
Yours faithfully,
Rev. Dr. Gideon Cecil
